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Understand Your Rights and Our Obligations

These legal terms set out how ooee operates, what you can expect from us, and what we expect from you. Access and eligibility depend on your local law and the region you are in — read this before you open an account.

Account ConditionsJurisdiction NoticePolicy ContactUser Rights
ooee Understand Your Rights and Our Obligations
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data is stored securely and is not shared with third parties outside of what is required to process your bKash, Nagad, or Rocket transactions. We use encrypted connections across the platform and require identity verification before processing withdrawals. You have the right to request a copy of the data we hold on you, to ask us to correct inaccurate records, and to close your account at any time through the account settings page.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. Once that period ends, data is deleted or anonymised. You can request details of your retention period via support.

Cookie Policy

We use cookies to keep your session active, remember your language preference, and measure how pages perform. You can manage cookie settings from the footer of any page on the site.

Account Security

Every login triggers an OTP sent to your registered mobile number. Withdrawal requests require a second verification step tied to the wallet — bKash, Nagad, or Rocket — you used to deposit.

Your Rights

You can request access to your data, ask for corrections, or submit a deletion request through the Help Centre. We aim to respond to all formal data requests within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us About a Policy Matter

If you have a question about these terms, a dispute over an account action, or a request to review how your data is handled, contact us directly. We respond to legal and policy queries through the channels below — pick whichever suits you.

Live Chat Open the chat widget from any page in your account. Policy queries are routed to our compliance team, not general support, so include the word 'legal' in your opening message.
Email Support Send your query to our support address from the email linked to your account. Include your account ID and the specific clause or policy area you are asking about.
Account Help Centre Log in and navigate to Help in your account menu. The policy section lists common legal questions with direct answers, and you can submit a formal request from there.

Common Legal Questions Answered

These are the questions we hear most often about our terms, account conditions, and data practices. If yours is not here, contact us through the support channels above.

Access depends on whether online gaming is permitted under your local law and whether your area falls within our supported regions. These terms apply to eligible accounts only — check your local regulations before proceeding.

Log in, go to Help in your account menu, and submit a data access request. Include your account ID. We will confirm receipt and provide your data within the timeframe required by applicable rules.

Yes. Submit a deletion request through the Help Centre or via email from your registered address. Note that transaction records required by regulation may be retained for a set period even after account closure.

Wallet identifiers linked to your account are removed from active systems after closure. Records of completed transactions are retained only for the period required under applicable financial regulations.

Updated terms are posted on this page and take effect immediately. If you continue using the platform after a change, that counts as acceptance. We recommend checking this page periodically if you are an active account holder.

Use live chat and include the word 'legal' so your message reaches the compliance team directly. For formal disputes, email from your registered account address with your account ID and a clear description of the issue.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.